Clearing the air on a few AT&T U-Verse Questions

// December 31st, 2009 // Technology

ATT-U-verse-Launches-a-New-Kind-of-Home-Phone-Service-in-Raleigh-with-ATT-U-verse-VoiceAn AT&T Representative came to my house this week offering U-Verse to my area. It seems like a great deal on their website, but of course, that is because they want you to buy it. Well, I love my comcast, but faster is always better. I had a few questions, so I talked to my good friend Pam who cleared up some misconceptions found on the internet. Here is our chat log:

Pam: I will be happy to answer your questions regarding AT&T U-verse products.  To start, could you please tell me which state you’re located in and the zip code?
Michael: Yes, CONFIDENTIAL
Pam: Hello! How may I assist you?
Michael: i had a few technical questions about uverse
Michael: uverse is going to be in my neighborhood next month, they just have to activate it on the att site.
Michael: Do you guys do FTTH?
Pam: First, let me thank you for considering AT&T online today.
Pam: AT&T U-verse provides FTTP or FTTN. RUMOR 1: ATT&T DOES NOT OFFER FTTH
Michael: But no chances of ftth?
Pam: Yes, that is right.
Michael: alright, well, doesn’t that greatly limit my bandwidth then?
Pam: Are you referring to internet?
Michael: overall
Michael: since the tv’s use IP, wouldn’t that slow down the internet?
Pam: Your internet will not get slow while watching TV.
Michael: How many HD streams can I watch at a time? If i buy 5 set top boxes, can i watch 5 HD channels?
Pam: Total Home Total Home DVR allows you to pause, rewind, replay and record live TV in HD! Record up to 4 programs simultaneously (2 SD and 2 HD channel at the same time).
Michael: That’s not my question
Pam: You can watch 2 HD streams at the same time. RUMOR 2: TWO HD STREAMS PER HOME
Michael: Alright, any chance of that changing soon?
Pam: I do understand your concerns, but at this time, I do not have information on that, in that case, I would suggest you to call our tech support.
Michael: Okay, one more question.
Pam: Would you like me to provide you the number.
Michael: For the internet, Do I get a static public IP address?
Michael: yes please
Pam: You will get dynamic ip.
Pam: Static IP’s are available; after ordering online simply contact U-verse customer service department at 1-888-803-2456. The cost for the static IP is an additional $15/month.  RUMOR 3: UNLIKE COMCAST, MY IP CHANGES A LOT (COMCAST CHANGES WHEN YOUR MAC ADDRESS CHANGES [aka, change your router])
Michael: How often does it change?
Pam: A dynamic IP address is a temporary number that is assigned to a computer by an Internet Service provider each time a user logs on to their computer. – Most computers use dynamic IP address unless they need to be called by other computers.
Pam: Let me provide you the tech support number.
Pam: If you need technical assistance, you can reach them by phone at 1-877-722-3755.
Michael: Yes, I know how it works.
Pam: They are available from 7 a.m. to 6 p.m. CST, Monday through Friday. On Saturday, they are available from 8 a.m. to 5 p.m.
Michael: Alright, well, thank you for your time.
Pam: You are welcome.
Pam: Is there anything else I can assist you with today?
(I asked about getting service in my area, removed for personal information protection)
Pam: At this time our online address validation tool is unable to locate your address with the wording I have entered.
Pam: I recommend that you call our customer service, so that they can retrieve how your address is set in the system. Then come back online to place your order and take advantage of all the great online only promotions.
Michael: Okay, I will give them a call later. Thanks
Pam: For assistance with AT&T U-Verse via phone, please contact Online Support at 1-888-803-2456. Customer Service is available from 7 a.m. to 9 p.m. CST, Monday through Friday. On Saturday, they are available from 7 a.m. to 7 p.m. and Sunday we are closed.
Pam: Is there anything else I can assist you with today?
Michael: Nope, that is all
Michael: thank you very much
Pam: You are welcome.
Pam: Wish you a very happy new year!
Pam: When proceeding through the online order process you will have the option to choose ‘No Modem’. This will allow you to use the current modem you have.
Pam: Thank you for chatting with AT&T today.  It has been a pleasure assisting you. Should you need further assistance today, there is a button you may click on to chat with us again.
Pam: Kindly disregard my response for modem FACT 1: AT&T USES PRE-WRITTEN SCRIPTS
Pam: Thank you for chatting with AT&T today.  It has been a pleasure assisting you. Should you need further assistance today, there is a button you may click on to chat with us again.

So, the verdict, AT&T U-Verse sounds like a great deal for their Internet only. Their TV service seems under-developed and needs some work. I am fine with my Comcast service for TV for now. The fact that I have to pay $7 per tv is also not a plus (comcast is unlimited TVs).

As soon as they green light my subdivision, we’ll have them install the internet and I’ll review that once it’s installed.

11 Responses to “Clearing the air on a few AT&T U-Verse Questions”

  1. Visitor says:

    Why do you need a static IP anyway?
    The TOS doesn’t allow you to run any type of server applications from your residential connection, but if you really need to, just use a dynamic DNS service.

    Also, who provides your hosting reseller?

  2. Michael says:

    Getting a static IP allows for you to run server applications at a resident location, adding a static IP under comcast classifies you as business class, so therefore it works with the TOS. Not sure how u-verse makes it work, but it would.

    Webhostingbuzz.com provides me with a virtual dedicated server. Great uptime 🙂

  3. Visitor says:

    we rode the same bus (and by the way, Angie misses you 🙂

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